IT Manager (information Technology)

  • Post Date: September 14, 2017
Job Description
  • Responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.
  • Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.
    • 1. A warm personality, attentive and smartly presentable.
    • 2. Committed to delivering high levels of customer service.
    • 3. Responds courteously and efficiently to queries and problems from guests and system users.
    • 4. Ensures cleanliness of all data equipment and computer rooms.
    • 5. He / She must be a self-starter, alert, energetic, responsible and flexible.
    • 6. Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
    • 7. Ability to troubleshoot hardware and software problems.
    • 8. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
    • 9. Should be capable of doing Root Cause Analysis on a problem.
    • 10. Must know the Network fundamentals, general network setup and device configuration.
    • 11. Good knowledge of server hardware, Disk storage technology, I/O devices.
    • 12. Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
    • 13. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
    • 14. Background in highly available systems and image capture/management systems.
    • 15. Extensive knowledge on Active Directory, Management and Implementations.
    • 16. Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
    • 17. Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives.
    • 18. Prepare Policy & Procedures for the IT Department and for the user department.
    • 19. Managing Disaster Recovery Process and ensuring regular daily backup is taken.



Industry:Travel / Hotels / Restaurants / Airlines / Railways

Functional Area:IT Software – Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing


Employment Type:Permanent Job, Full Time