Sales & Support Engineer

Job Description
  • Install company products at customer sites, ensure that they are working effectively, and provide any necessary training and instruction to users.
  • Carry out the on-site repair of company products and ensure that these are working effectively.
  • Respond to technical enquiries from customers and ensure that any problems presented are resolved to their satisfaction.
  • Undertake the testing of company products and equipment, as requested, to ensure that they are working effectively.
  • Participate in a 24-hour customer support to resolve any emergency inquiries.
  • Report any problems with company products to relevant company staff to ensure that these are resolved.
  • Maintain an awareness of developments in company products and those produced by competitors to ensure that the company continues to provide up-to-date and competitive products and services.
  • Understand the spare requirements of the customer and recommend and offer correct spares parts to maintain trouble Free working of Obara Products.
  • Track, follow up and convert every Lead and Offers to PO, to ensure targeted sales from customer
  • Ensure Closure of all Sales Related Queries and issues of Customer of Obara sales and service.

 

Industry:Industrial Products / Heavy Machinery

Functional Area:Sales , Retail , Business Development

Role Category:After Sales Service

Role:Service Engineer

Keyskills

Maintenance, Sales Support, Region, Customer Satisfaction, Customer Support

Education

UG:B.Tech/B.E. – Any Specialization, Electrical, Electronics/Telecommunication, Mechanical

PG:Post Graduation Not Required, M.Tech – Any Specialization, Electrical, Electronics/Telecommunication, Mechanical