Team Leader-Operation

Job Description

Our client is having excellent opportunity for “Team Leader-Operation”.

  • Provides supervision, mentoring and training to team of Production Artists
  • Resolves escalations raised by team members/customers/manufacturing locations.
  • Introduces improvements to processes for workflows available at Production Support
  • Develops team for improvement of skills/competencies/behaviors of the role
  • Motivates and coaches team members to achieve and maintain KPI targets and behaviors through continuous monitoring, assessment and feedback
  • Create & maintains complete documentation of performance improvement discussion and actions
  • Consistently and effectively reports on individuals’ challenges & successes by looking at and reporting trends and suggesting appropriate actions to support findings and goals (KPIs, Attendance Management, Schedule Adherence )
  • Create and effectively communicate corrective plans/PIP to ensure that individuals meet objectives.
  • Set/ clarify requirements and expectations for team members. Ensure disciplinary actions for employees occur in a transparent, accurate and timely manner.
  • Understand and improve existing process for various workflows executed at Production Support by finding creative solutions to problems faced by customers and/or team members.
  • Ensure high compliance to operational processes.
  • Addresses issues faced in manufacturing facilities and provide necessary feedback.
  • Proactively raise issues regarding systems, tools and performance to relevant teams for quick and accurate resolution.
  • Demonstrates a positive attitude, leads and facilitates change and models professionalism in all contacts.
  • Develops a customer satisfaction oriented approach within the team.
  • Assists in training for newly hired team members.
  • Supports and assists with hiring process as requested.
  • Performs additional responsibilities as consistent with job level as requested by reporting manager.

In return you will bring

  • Bachelor’s degree;
  • At least 3 years of experience in service oriented environment with a minimum of 2 years of experience as a team leader.
  • Demonstrable expertise and experience in people management, with an emphasis on managing teams working on multiple workflows in a constantly changing environment
  • Excellent communication, collaboration and relationship management skills

Experience   : 3+ Years

Position(s)    : 1

Designation  : Team Leader-Operation

Location       : Ahmedabad (Prahlad Nagar)